dhk22 Terms & Conditions

These Terms & Conditions ("Agreement") govern the relationship between dhk22 ("the Platform") and any individual ("the Player") who accesses, registers on, or otherwise uses the dhk22 website located at https://dhk22.io and any associated services, products, features, or content offered through that website.

By completing the registration process, making a deposit, placing a bet, participating in a promotion, or simply browsing the dhk22 platform, you acknowledge that you have read these terms in full, that you understand them, and that you accept them without reservation. Your continued use of the platform following any amendment to these terms constitutes your acceptance of the revised version.

dhk22 reserves the right to amend, supplement, or replace these Terms & Conditions at any time without prior notice. It is the Player's responsibility to review this document periodically. The effective date at the top of this document indicates when the current version came into force.

These terms apply in addition to any game-specific rules, bonus terms, promotion terms, and privacy policy published on the dhk22 platform. In the event of any conflict between these Terms & Conditions and any game-specific or promotion-specific rules, the more specific document shall prevail in respect of the matter it addresses.

2.1 Age Requirement. The dhk22 platform is strictly for adults. You must be at least 21 years of age to register an account or use any service offered by dhk22. By registering, you confirm that you are 21 years of age or older. dhk22 reserves the right to request documentary proof of age at any time, and to suspend or permanently close any account where age verification cannot be satisfactorily completed.

2.2 Jurisdiction. It is the Player's sole responsibility to determine whether accessing and using the dhk22 platform is lawful in their jurisdiction. dhk22 makes no representation that the services offered are appropriate or available in all locations. Players must not use the platform if online gambling is prohibited in their jurisdiction.

2.3 One Account Per Player. Each individual Player is permitted to hold exactly one registered account on dhk22. The operation of multiple accounts — whether under the same identity or different identities — is strictly prohibited. Where multiple accounts are identified, dhk22 reserves the right to close all associated accounts, void all pending bets and withdrawals, and retain any bonuses or promotions credited to those accounts.

2.4 Accurate Information. When registering, you must provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, email address, and phone number. Any false, misleading, or incomplete information provided during registration or identity verification may result in immediate account suspension and forfeiture of any pending funds.

2.5 Identity Verification (KYC). dhk22 operates a Know Your Customer (KYC) process in accordance with responsible gaming and anti-fraud obligations. Before processing a Player's first withdrawal — and at any time dhk22 reasonably deems it necessary — the Platform may require the Player to submit one or more of the following: a government-issued photo identification document (e.g., National ID Card, Passport, Driving Licence), proof of address (e.g., utility bill or bank statement dated within the past three months), and/or proof of the payment method used to make deposits (e.g., screenshot of bKash or Nagad transaction confirmation). Failure to complete KYC verification within the time period specified by dhk22 support may result in a temporary freeze on withdrawals until verification is complete.

2.6 Self-Exclusion Status. Individuals who have previously self-excluded from the dhk22 platform are not permitted to re-register. If you have previously requested self-exclusion, your registration attempt will be declined and your account will be suspended if discovered. Please contact the dhk22 support team via live chat if you wish to discuss your self-exclusion status.

3.1 Credentials Responsibility. You are solely responsible for maintaining the confidentiality of your dhk22 account username and password. You must not share your login credentials with any third party, and you must not allow any other person to access or use your account.

3.2 Unauthorised Access. You must notify dhk22 immediately via live chat if you believe your account has been accessed without your authorisation or if your credentials have been compromised. dhk22 will not be liable for any loss or damage resulting from unauthorised access to your account where you have failed to maintain the confidentiality of your credentials.

3.3 Two-Factor Authentication. dhk22 strongly recommends enabling two-factor authentication (2FA) on your account. OTP-based 2FA is available for all accounts and provides an additional layer of security for both login and withdrawal requests.

3.4 Session Management. dhk22 applies automatic session timeouts after a period of inactivity. You should always log out of your account when using a shared or public device. dhk22 accepts no responsibility for any activity that occurs on your account while you remain logged in.

4.1 Accepted Payment Methods. dhk22 accepts deposits and processes withdrawals via the following BDT-denominated payment methods: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Supported methods are subject to change; the current list is always available on the deposit page within your account.

4.2 Minimum Deposit. The minimum deposit amount is ৳200. There is no maximum deposit limit imposed by dhk22, although individual payment providers may apply their own transaction limits. All deposits are denominated in Bangladeshi Taka (BDT).

4.3 Deposit Processing. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to the Player's dhk22 wallet within seconds of the mobile payment confirming. Bank transfer deposits may take up to two business hours depending on the originating bank. dhk22 does not charge any fees on deposits, although your payment provider may apply their own service charges.

4.4 Withdrawal Processing. Withdrawal requests from verified accounts are typically processed within two hours during business hours (Bangladesh Standard Time, UTC+6). All withdrawals must be made to a payment method previously used to deposit funds into the account. dhk22 reserves the right to process withdrawals in batches and to request additional verification before approving any withdrawal deemed unusual or high-value.

4.5 Withdrawal Conditions. Before a withdrawal can be processed, the Player must have completed KYC verification, met any applicable wagering requirements attached to bonuses, and have no outstanding security holds on their account. dhk22 reserves the right to delay a withdrawal for up to five business days while identity or source-of-funds checks are conducted.

4.6 Currency. All transactions on the dhk22 platform — deposits, withdrawals, account balances, bets, winnings, and bonus amounts — are denominated in Bangladeshi Taka (BDT, ৳). No currency conversion is applied at any stage of the payment process.

4.7 Dormant Account Fees. An account that has not been accessed for a continuous period of twelve months, and which holds a positive balance, may be classified as dormant. dhk22 reserves the right to apply a monthly administration fee of ৳100 to dormant accounts after providing written notice to the email address registered on the account. The total fees deducted will never exceed the balance held in the account.

5.1 General Bonus Terms. All bonuses, free bets, cashback offers, reload bonuses, and promotional credits offered by dhk22 are subject to the specific terms and conditions published alongside each individual promotion. Where a conflict exists between these General Terms & Conditions and a promotion's specific terms, the promotion-specific terms shall prevail in respect of that promotion.

5.2 Wagering Requirements. Unless stated otherwise in the promotion's specific terms, all bonus amounts credited to a Player's account are subject to a minimum wagering requirement before they may be withdrawn. The applicable wagering multiplier and eligible game categories are set out in each promotion's specific terms. Wagering requirements must be met within the time period specified; unused bonus funds expire at the end of that period.

5.3 One Bonus Per Player. Each promotion is available once per player, per household, per device, and per IP address unless the promotion's specific terms explicitly state otherwise. Attempting to claim the same promotion multiple times — including through the use of multiple accounts — constitutes bonus abuse and may result in the forfeiture of all bonus-related winnings and account suspension.

5.4 Bonus Eligibility. dhk22 reserves the right to determine player eligibility for any promotion at its sole discretion, including the right to exclude any player from a promotion without providing a reason. Bonuses are not transferable between accounts and have no cash value until applicable wagering requirements have been met in full.

5.5 Suspicious Bonus Activity. Where dhk22 has reasonable grounds to believe that a Player is exploiting bonus offers — including through arbitrage betting, low-variance play designed primarily to complete wagering requirements, or any form of collusion — dhk22 reserves the right to void the bonus, withhold any winnings derived from that bonus, and close the Player's account.

6.1 Game Availability. The games and betting markets available on dhk22 are subject to change without notice. dhk22 does not guarantee the continuous availability of any specific game, live table, or betting market. Scheduled maintenance, provider outages, or regulatory requirements may temporarily affect the availability of certain products.

6.2 Minimum & Maximum Bets. Each game and betting market carries its own minimum and maximum stake limits, which are displayed within the game or market interface. dhk22 reserves the right to alter bet limits at any time and for any account.

6.3 Void Bets. dhk22 reserves the right to void any bet placed in error — including bets placed at clearly incorrect odds or on markets that were offered erroneously — and to return the stake to the Player's account. In cases of sports betting, bets may also be voided where the underlying event is cancelled, postponed indefinitely, or where the result cannot be officially confirmed.

6.4 Technical Malfunctions. In the event of a technical malfunction during a game or betting session, all affected bets will be declared void and stakes returned to Players' accounts. dhk22 does not accept liability for bets that appear to have been placed or settled during a period of technical malfunction.

6.5 Random Number Generators. All dhk22 casino games that use random number generation (RNG) are sourced from certified third-party game providers whose RNG systems are independently audited for fairness. dhk22 does not have the ability to influence the outcome of any game once it has been launched by the Player.

6.6 Cricket & Sports Betting. All sports betting markets — including BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures — are governed by the specific sports betting rules published in the relevant section of the dhk22 platform. Players are responsible for familiarising themselves with the applicable rules before placing bets on any sporting event.

The following conduct is strictly prohibited on the dhk22 platform. Any Player found to be engaging in any of the following activities will have their account immediately suspended, all pending withdrawals withheld pending investigation, and may be permanently banned from the platform:

• Registering more than one account, whether using the same or different personal information.
• Providing false, misleading, or fraudulent personal information at any stage, including during registration, KYC, or support interactions.
• Using the platform in any jurisdiction where online gambling is prohibited by law.
• Using third-party software, bots, scripts, or automated tools to interact with the platform, place bets, or complete wagering requirements.
• Engaging in any form of collusion with other Players, including sharing information to gain an unfair advantage in live casino games or sports betting.
• Exploiting errors, bugs, or vulnerabilities in the platform's software — including incorrect odds, pricing errors, or game malfunctions — to place bets or accrue winnings.
• Attempting to launder money or use dhk22 for any purpose connected to financial crime.
• Sharing, selling, or transferring your account or account credentials to any third party.
• Harassing, threatening, or abusing dhk22 support staff or other Players in any communication channel.
• Attempting to circumvent any self-exclusion, account restriction, or responsible gaming tool applied to your account.

8.1 Commitment. dhk22 is committed to promoting responsible gaming and protecting vulnerable individuals, including minors and those experiencing gambling-related harm. The Platform provides a range of responsible gaming tools that are available to all registered Players.

8.2 Age Verification. dhk22 strictly enforces the 21+ age requirement. Players are required to complete age verification before processing their first withdrawal. Accounts where age verification fails will be suspended immediately and any funds held will be subject to review.

8.3 Available Tools. All dhk22 Players have access to the following responsible gaming tools directly from their account dashboard:

• Deposit Limits: Set daily, weekly, or monthly BDT deposit caps. Decreases take effect immediately; increases are subject to a 24-hour review period.
• Session Time Limits: Set a maximum continuous session length. dhk22 will automatically log you out when the timer expires, with a reminder at five minutes before the session ends.
• Cool-Off Period: Take a short break from the platform — available in periods of 24 hours, 48 hours, 72 hours, or 7 days. During a cool-off, your account remains open but you cannot log in.
• Self-Exclusion: Request exclusion for 6 months, 1 year, or permanently. Self-exclusion takes effect immediately and applies across all dhk22 products. To re-activate a time-limited self-exclusion, a mandatory cooling-off period of 7 days applies.

8.4 Seeking Help. If you or someone you know is experiencing difficulty with gambling, we urge you to contact the dhk22 support team via live chat and request access to our full range of responsible gaming tools. Full guidance is available on our Responsible Gaming page.

9.1 Platform Content. All content on the dhk22 platform — including but not limited to text, graphics, logos, icons, images, game interfaces, software, and the compilation thereof — is the property of dhk22 or its licensed content providers and is protected by applicable intellectual property laws.

9.2 Permitted Use. Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dhk22 platform for personal, non-commercial entertainment purposes only. This licence does not include any right to copy, reproduce, modify, distribute, transmit, display, publish, or create derivative works from any content on the platform without the prior written consent of dhk22.

9.3 Third-Party Content. Game content, live studio feeds, and certain other content on the dhk22 platform is provided under licence from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All intellectual property rights in that content belong to the respective providers and are subject to their own terms.

10.1 Platform Availability. dhk22 provides the platform on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Planned and unplanned maintenance windows may affect platform availability from time to time.

10.2 Exclusion of Liability. To the fullest extent permitted by applicable law, dhk22 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising out of or in connection with your use of the platform — including but not limited to losses arising from interruptions in service, game malfunctions, data loss, or errors in odds or pricing.

10.3 Internet Connectivity. dhk22 is not responsible for any loss, delay, or failure resulting from internet connectivity issues, mobile network interruptions, or device performance limitations experienced by the Player. Players are responsible for ensuring they have a stable internet connection before placing time-sensitive bets or participating in live casino games.

10.4 Cap on Liability. Where dhk22 is found to be liable to a Player despite the exclusions above, dhk22's total aggregate liability in respect of any claim shall not exceed the total deposits made by that Player to their dhk22 account in the 30-day period immediately preceding the date on which the relevant claim arose.

11.1 Data Collection. dhk22 collects, processes, and stores personal data provided by Players during registration, KYC verification, deposits, withdrawals, and customer support interactions. The types of data collected include personal identification information, contact details, financial transaction data, device and browser information, and gameplay activity data.

11.2 Use of Data. Personal data is used for the purposes of account management, identity verification, fraud prevention, responsible gaming monitoring, customer support, and where the Player has consented, marketing communications. dhk22 does not sell personal data to third parties.

11.3 Privacy Policy. The full details of how dhk22 collects, uses, stores, and protects your personal data are set out in our Privacy Policy, which forms part of this Agreement. By accepting these Terms & Conditions, you also confirm your acceptance of the Privacy Policy.

11.4 SSL Encryption. All data transmitted between your device and the dhk22 platform is protected by 256-bit SSL encryption. dhk22 uses industry-standard security measures to protect data at rest and in transit.

12.1 Closure by the Player. You may close your dhk22 account at any time by contacting the support team via live chat. Before an account is closed, all pending withdrawals must be processed and any outstanding wagering requirements on active bonuses will be voided along with the bonus balance.

12.2 Suspension by dhk22. dhk22 reserves the right to suspend or permanently close any Player account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable timeframe after being requested to do so.
• Suspected fraud, money laundering, or other criminal activity.
• Suspected use of multiple accounts.
• Discovery that the Player is under 21 years of age.
• Any conduct that dhk22 reasonably considers harmful to the integrity of the platform, its players, or its operations.

12.3 Funds on Closure. Where an account is closed due to a breach of these terms, dhk22 reserves the right to withhold any funds held in that account pending investigation. Where the breach relates to fraud, bonus abuse, or money laundering, all funds — including deposit amounts — may be forfeited. Where an account is closed at the Player's request with no outstanding issues, the remaining balance will be returned to the Player's verified payment method within five business days.

dhk22 reserves the right to modify, update, or replace these Terms & Conditions at any time. When material changes are made, dhk22 will update the effective date at the top of this document and, where reasonably practicable, notify registered Players via email or an in-platform notification. The most current version of the Terms & Conditions is always accessible via the footer of the dhk22 website.

Your continued use of the dhk22 platform following the posting of any changes to these terms constitutes your acceptance of those changes. If you do not agree to the revised terms, you must cease using the platform and contact support to close your account.

These Terms & Conditions are written in English and shall be interpreted in accordance with their English-language meaning. In the event that any translation of this document is provided for informational purposes, the English version shall prevail in all cases of inconsistency or dispute.

All communications between dhk22 and its Players — including support interactions, dispute notifications, KYC requests, and account communications — are conducted in English. Players are responsible for ensuring they understand the English-language terms before using the platform.

If you have any questions about these Terms & Conditions, wish to raise a complaint, or require assistance with your dhk22 account, you may contact the dhk22 support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the dhk22 platform. Response times are typically under five minutes during peak hours (BST, UTC+6).
• Email: [email protected] (plain text — not a clickable link). Responses are typically provided within 24 hours.

dhk22 aims to resolve all Player complaints within five business days of receipt. For disputes relating to specific bets or game outcomes, Players are required to submit a complaint within 30 days of the relevant transaction date. Complaints submitted after this period may not be considered.